{"id":32,"date":"2022-01-24T10:51:15","date_gmt":"2022-01-24T13:51:15","guid":{"rendered":"https:\/\/www.pmpf.rs.gov.br\/secretaria-de-transparencia-e-relacoes-institucionais\/?post_type=servicos&#038;p=32"},"modified":"2023-05-31T14:40:37","modified_gmt":"2023-05-31T17:40:37","slug":"ouvidoria","status":"publish","type":"servicos","link":"https:\/\/www.pmpf.rs.gov.br\/secretaria-de-transparencia-e-relacoes-institucionais\/servicos\/ouvidoria\/","title":{"rendered":"Ouvidoria"},"content":{"rendered":"\n<div class=\"wp-block-columns has-grey-background-color has-background is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-medium-font-size\"><strong>Canal de comunica\u00e7\u00e3o entre o cidad\u00e3o e a Prefeitura<\/strong><\/p>\n\n\n\n<p>A ouvidoria \u00e9 o canal oficial respons\u00e1vel por receber&nbsp;<strong>den\u00fancias<\/strong>,&nbsp;<strong>reclama\u00e7\u00f5es<\/strong>,<strong>&nbsp;sugest\u00f5es<\/strong>,&nbsp;<strong>elogios<\/strong>. Atrav\u00e9s deste canal a popula\u00e7\u00e3o poder\u00e1 encaminhar sua manifesta\u00e7\u00e3o relacionada ao governo municipal ou  servi\u00e7os p\u00fablicos prestados pelos \u00f3rg\u00e3os da administra\u00e7\u00e3o. A ouvidoria est\u00e1 dispon\u00edvel a todos os cidad\u00e3os e, caso seja solicitado, as informa\u00e7\u00f5es ser\u00e3o tratadas com sigilo, a fim de preservar a integridade do denunciante\/reclamante.<\/p>\n\n\n\n<p><\/p>\n<\/div>\n<\/div>\n\n\n\n<p><strong>Etapas para a realiza\u00e7\u00e3o deste servi\u00e7o<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>O registro e acompanhamento do pedido pela Internet:\n<ul class=\"wp-block-list\">\n<li><strong>Como registrar sua manifesta\u00e7\u00e3o<\/strong>: Clicar no bot\u00e3o <strong>&#8220;Acesso ao sistema&#8221;<\/strong>, ap\u00f3s, selecionar o grupo: OUVIDORIA e selecionar um dos assuntos apresentados.<\/li>\n\n\n\n<li><strong>Como acompanhar sua manifesta\u00e7\u00e3o<\/strong>: Clicar no bot\u00e3o <strong>&#8220;Acompanhar solicita\u00e7\u00e3o&#8221;<\/strong> e informar o ano do protocolo e o n\u00famero, ap\u00f3s, clicar sobre o bot\u00e3o Localizar.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Registro e acompanhamento presencial:\n<ul class=\"wp-block-list\">\n<li><strong>Telefone: <\/strong>0800 541 7100,  (54) 3314-4009  ou (54) 3311 8381.<\/li>\n\n\n\n<li>Endere\u00e7o: Av. Brasil, 1504, Bairro Petr\u00f3polis (em frente ao CAIS Petr\u00f3polis)<\/li>\n\n\n\n<li>Hor\u00e1rio de atendimento: das 08h \u00e0s 11h30mim e das 13h30min \u00e0s 17:00h.<\/li>\n\n\n\n<li>e-mail: ouvidoria@pmpf.rs.gov.br<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n","protected":false},"featured_media":0,"template":"","canal":[3],"quem":[5],"servico_tags":[],"class_list":["post-32","servicos","type-servicos","status-publish","hentry","canal-online","quem-cidadao"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ouvidoria - Secretaria de Transpar\u00eancia e Rela\u00e7\u00f5es Institucionais<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.pmpf.rs.gov.br\/secretaria-de-transparencia-e-relacoes-institucionais\/servicos\/ouvidoria\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ouvidoria - Secretaria de Transpar\u00eancia e Rela\u00e7\u00f5es Institucionais\" \/>\n<meta property=\"og:description\" content=\"Canal de comunica\u00e7\u00e3o entre o cidad\u00e3o e a Prefeitura A ouvidoria \u00e9 o canal oficial respons\u00e1vel por receber&nbsp;den\u00fancias,&nbsp;reclama\u00e7\u00f5es,&nbsp;sugest\u00f5es,&nbsp;elogios. 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