{"id":1644,"date":"2021-10-18T16:05:11","date_gmt":"2021-10-18T19:05:11","guid":{"rendered":"https:\/\/www.pmpf.rs.gov.br\/secretaria-de-administracao\/2021\/10\/qualificacao-do-atendimento\/"},"modified":"2021-10-18T16:05:11","modified_gmt":"2021-10-18T19:05:11","slug":"qualificacao-do-atendimento","status":"publish","type":"post","link":"https:\/\/www.pmpf.rs.gov.br\/secretaria-de-administracao\/2021\/10\/qualificacao-do-atendimento\/","title":{"rendered":"Qualifica\u00e7\u00e3o do atendimento"},"content":{"rendered":"<p>Servidores da Prefeitura est\u00e3o recebendo uma capacita\u00e7\u00e3o com foco na padroniza\u00e7\u00e3o e qualifica\u00e7\u00e3o dos atendimentos prestados \u00e0 popula\u00e7\u00e3o. No primeiro momento, recebem orienta\u00e7\u00f5es os profissionais que est\u00e3o em contato direto com os cidad\u00e3os.<br \/>O secret\u00e1rio de Administra\u00e7\u00e3o, Fernando Boeira, explica que o governo municipal desenvolve estrat\u00e9gias que visam um atendimento mais humanizado em todas as \u00e1reas. &#8220;;O objetivo \u00e9 padronizar o atendimento em toda a Prefeitura, fazendo com que a comunica\u00e7\u00e3o entre os servi\u00e7os e servidores flua de maneira que o cidad\u00e3o seja bem atendido&#8221;;, considerou.<br \/>Um grupo de servidores, envolvendo a Administra\u00e7\u00e3o, a Ouvidoria e a Secretaria de Rela\u00e7\u00f5es Institucionais, estruturou um padr\u00e3o de atendimento e se desloca at\u00e9 as demais secretarias para treinar de forma padronizada os diversos atendimentos. O treinamento \u00e9 realizado em grupos, por secretarias, para que n\u00e3o haja aglomera\u00e7\u00f5es.<br \/>Conforme Fernando, a Prefeitura mant\u00e9m um processo constante de capacita\u00e7\u00e3o dos servidores, ouvindo a comunidade sobre a qualidade dos servi\u00e7os e buscando aprimorar o atendimento. &#8220;;Estamos com as m\u00e1quinas de avalia\u00e7\u00e3o de satisfa\u00e7\u00e3o rodando em diversas secretarias para que possamos ter o retorno da popula\u00e7\u00e3o. Com este retorno, sabemos onde e quando devemos focar nossos treinamentos&#8221;;, destacou.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Servidores da Prefeitura passam por capacita\u00e7\u00e3o em atendimento<\/p>\n","protected":false},"author":1,"featured_media":660,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-1644","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Qualifica\u00e7\u00e3o do atendimento - Secretaria de Administra\u00e7\u00e3o | Prefeitura de Passo Fundo<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.pmpf.rs.gov.br\/secretaria-de-administracao\/2021\/10\/qualificacao-do-atendimento\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Qualifica\u00e7\u00e3o do atendimento - 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