{"id":1644,"date":"2021-10-18T16:05:11","date_gmt":"2021-10-18T19:05:11","guid":{"rendered":"https:\/\/www.pmpf.rs.gov.br\/secretaria-de-administracao\/2021\/10\/qualificacao-do-atendimento\/"},"modified":"2021-10-18T16:05:11","modified_gmt":"2021-10-18T19:05:11","slug":"qualificacao-do-atendimento","status":"publish","type":"post","link":"https:\/\/www.pmpf.rs.gov.br\/secretaria-de-administracao\/2021\/10\/qualificacao-do-atendimento\/","title":{"rendered":"Qualifica\u00e7\u00e3o do atendimento"},"content":{"rendered":"

Servidores da Prefeitura est\u00e3o recebendo uma capacita\u00e7\u00e3o com foco na padroniza\u00e7\u00e3o e qualifica\u00e7\u00e3o dos atendimentos prestados \u00e0 popula\u00e7\u00e3o. No primeiro momento, recebem orienta\u00e7\u00f5es os profissionais que est\u00e3o em contato direto com os cidad\u00e3os.
O secret\u00e1rio de Administra\u00e7\u00e3o, Fernando Boeira, explica que o governo municipal desenvolve estrat\u00e9gias que visam um atendimento mais humanizado em todas as \u00e1reas. “;O objetivo \u00e9 padronizar o atendimento em toda a Prefeitura, fazendo com que a comunica\u00e7\u00e3o entre os servi\u00e7os e servidores flua de maneira que o cidad\u00e3o seja bem atendido”;, considerou.
Um grupo de servidores, envolvendo a Administra\u00e7\u00e3o, a Ouvidoria e a Secretaria de Rela\u00e7\u00f5es Institucionais, estruturou um padr\u00e3o de atendimento e se desloca at\u00e9 as demais secretarias para treinar de forma padronizada os diversos atendimentos. O treinamento \u00e9 realizado em grupos, por secretarias, para que n\u00e3o haja aglomera\u00e7\u00f5es.
Conforme Fernando, a Prefeitura mant\u00e9m um processo constante de capacita\u00e7\u00e3o dos servidores, ouvindo a comunidade sobre a qualidade dos servi\u00e7os e buscando aprimorar o atendimento. “;Estamos com as m\u00e1quinas de avalia\u00e7\u00e3o de satisfa\u00e7\u00e3o rodando em diversas secretarias para que possamos ter o retorno da popula\u00e7\u00e3o. Com este retorno, sabemos onde e quando devemos focar nossos treinamentos”;, destacou.<\/p>\n","protected":false},"excerpt":{"rendered":"

Servidores da Prefeitura passam por capacita\u00e7\u00e3o em atendimento<\/p>\n","protected":false},"author":1,"featured_media":660,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-1644","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"yoast_head":"\nQualifica\u00e7\u00e3o do atendimento - Secretaria de Administra\u00e7\u00e3o | Prefeitura de Passo Fundo<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.pmpf.rs.gov.br\/secretaria-de-administracao\/2021\/10\/qualificacao-do-atendimento\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Qualifica\u00e7\u00e3o do atendimento - Secretaria de Administra\u00e7\u00e3o | Prefeitura de Passo Fundo\" \/>\n<meta property=\"og:description\" content=\"Servidores da Prefeitura passam por capacita\u00e7\u00e3o em atendimento\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.pmpf.rs.gov.br\/secretaria-de-administracao\/2021\/10\/qualificacao-do-atendimento\/\" \/>\n<meta property=\"og:site_name\" content=\"Secretaria de Administra\u00e7\u00e3o\" \/>\n<meta property=\"article:published_time\" content=\"2021-10-18T19:05:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.pmpf.rs.gov.br\/secretaria-de-administracao\/wp-content\/uploads\/sites\/4\/2021\/12\/I2021-10-18_130652_402193.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"853\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"mosite\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"mosite\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. tempo de leitura\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minuto\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.pmpf.rs.gov.br\\\/secretaria-de-administracao\\\/2021\\\/10\\\/qualificacao-do-atendimento\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.pmpf.rs.gov.br\\\/secretaria-de-administracao\\\/2021\\\/10\\\/qualificacao-do-atendimento\\\/\"},\"author\":{\"name\":\"mosite\",\"@id\":\"https:\\\/\\\/www.pmpf.rs.gov.br\\\/secretaria-de-administracao\\\/#\\\/schema\\\/person\\\/0c355b0fa68a7aa986c8594f7a60a2d7\"},\"headline\":\"Qualifica\u00e7\u00e3o do atendimento\",\"datePublished\":\"2021-10-18T19:05:11+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.pmpf.rs.gov.br\\\/secretaria-de-administracao\\\/2021\\\/10\\\/qualificacao-do-atendimento\\\/\"},\"wordCount\":218,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/www.pmpf.rs.gov.br\\\/secretaria-de-administracao\\\/2021\\\/10\\\/qualificacao-do-atendimento\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.pmpf.rs.gov.br\\\/secretaria-de-administracao\\\/wp-content\\\/uploads\\\/sites\\\/4\\\/2021\\\/12\\\/I2021-10-18_130652_402193.jpg\",\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.pmpf.rs.gov.br\\\/secretaria-de-administracao\\\/2021\\\/10\\\/qualificacao-do-atendimento\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.pmpf.rs.gov.br\\\/secretaria-de-administracao\\\/2021\\\/10\\\/qualificacao-do-atendimento\\\/\",\"url\":\"https:\\\/\\\/www.pmpf.rs.gov.br\\\/secretaria-de-administracao\\\/2021\\\/10\\\/qualificacao-do-atendimento\\\/\",\"name\":\"Qualifica\u00e7\u00e3o do atendimento - 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