{"id":35,"date":"2022-01-11T15:48:50","date_gmt":"2022-01-11T18:48:50","guid":{"rendered":"https:\/\/www.pmpf.rs.gov.br\/nota-fiscal-de-servico-eletronica\/?page_id=35"},"modified":"2022-01-11T15:57:05","modified_gmt":"2022-01-11T18:57:05","slug":"solucao-de-problemas","status":"publish","type":"page","link":"https:\/\/www.pmpf.rs.gov.br\/nfse\/perguntas-e-respostas\/solucao-de-problemas\/","title":{"rendered":"Solu\u00e7\u00e3o de Problemas"},"content":{"rendered":"\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1641926614158\"><strong class=\"schema-faq-question\">1.1- A &#8216;Autentica\u00e7\u00e3o de Credencial com Certificado Digital&#8217; abre n\u00e3o permitindo a escolha do certificado:<\/strong> <p class=\"schema-faq-answer\">Atualize a vers\u00e3o do Java. A vers\u00e3o deve ser a 6.29 ou superior.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1641926628659\"><strong class=\"schema-faq-question\">1.2- A &#8216;Autentica\u00e7\u00e3o de Credencial com Certificado Digital&#8217; aparece sem informa\u00e7\u00f5es e com a mensagem &#8216;N\u00e3o h\u00e1 certificados para este provedor&#8217;:<\/strong> <p class=\"schema-faq-answer\">Insira o Cart\u00e3o do Certificado Digital no leitor e repita a opera\u00e7\u00e3o.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1641926641557\"><strong class=\"schema-faq-question\">1.3- Ao enviar Lote XML o WebService retornou vazio.<\/strong> <p class=\"schema-faq-answer\">O XML de envio de NFS-e dever\u00e1 conter obrigatoriamente no cabe\u00e7alho, a tag: &lt;?xml version=&#8221;;1.0&#8243;; encoding=&#8221;;iso-8859-1&#8243;;?>. O Motivo desta obrigatoriedade \u00e9 a poss\u00edvel utiliza\u00e7\u00e3o de caracteres especiais (como \u00e7, ~, ^, etc.) no conte\u00fado da nota.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1641926714659\"><strong class=\"schema-faq-question\">1.4- Quando acontece o erro: Erro ao desempacotar XML recebido &#8211; Erro javax.xml.bind.UnmarshalException &#8211; with linked exception: [com.sun.org.apache.xerces.internal.impl.io.MalformedByteSequence Exception: Invalid byte 2 of 2-byte UTF-8 sequence.]:<\/strong> <p class=\"schema-faq-answer\">O xml de envio est\u00e1 com a codifica\u00e7\u00e3o errada. O correto \u00e9\u00a0 &lt;?xml version=&#8217;1.0&#8242; encoding=&#8217;iso-8859-1&#8242;?>, e n\u00e3o &lt;?xml version=&#8217;1.0&#8242; encoding=&#8217;utf-8&#8242;?>.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1641926758076\"><strong class=\"schema-faq-question\">1.5- Erro E165, Campo Al\u00edquota Servi\u00e7os informado incorretamente:<\/strong> <p class=\"schema-faq-answer\">O valor a ser informado para 2% \u00e9 0.02 conforme orienta\u00e7\u00f5es do manual.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1641926874603\"><strong class=\"schema-faq-question\">1.6- N\u00famero de lote j\u00e1 informado em outras remessas:<\/strong> <p class=\"schema-faq-answer\">A numera\u00e7\u00e3o do lote \u00e9 controlada pelo sistema do contribuinte e N\u00c3O poder\u00e1 haver dois lotes processados com sucesso com o mesmo n\u00famero.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1641926765009\"><strong class=\"schema-faq-question\">1.7- Erro E501, valor do ISS informado incorretamente:<\/strong> <p class=\"schema-faq-answer\">O c\u00e1lculo do valor do ISS \u00e9 igual [Base de c\u00e1lculo * al\u00edquota \/ 100].<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1641926777301\"><strong class=\"schema-faq-question\">1.8- O que \u00e9 o erro E502- &#8216;Atividade n\u00e3o Localizada&#8217;:<\/strong> <p class=\"schema-faq-answer\">A Empresa n\u00e3o existe na base de dados da Prefeitura, ou n\u00e3o est\u00e1 habilitada a emitir NFS-e.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1641926783842\"><strong class=\"schema-faq-question\">1.9- O que significa O erro Remessa adulterada ap\u00f3s a assinatura?<\/strong> <p class=\"schema-faq-answer\">Significa que o arquivo xml foi alterado ap\u00f3s ser assinado. Depois de assinado, o xml n\u00e3o pode ser alterado, pois a assinatura do xml \u00e9 baseada tamb\u00e9m na estrutura do arquivo.<\/p> <\/div> <\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":42,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-35","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Solu\u00e7\u00e3o de Problemas - Nota Fiscal de Servi\u00e7o Eletr\u00f4nica - NFS-e<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.pmpf.rs.gov.br\/nfse\/perguntas-e-respostas\/solucao-de-problemas\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Solu\u00e7\u00e3o de Problemas - 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